Privacy Policy

Effective Date: October 29, 2026

At Sondos Wear (“Sondos Wear”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, browse our collections, create an account, place an order, or contact us.

By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent for specific data processing activities.

Website: https://sondos-wear.com/

1. Information We Collect

We may collect personal information that you voluntarily provide when browsing our website, creating an account, placing an order, or contacting our team.

This information may include:

  • Personal details: Your full name and other information you provide when placing an order.
  • Contact information: Your mobile number, email address, and other contact details.
  • Delivery information: Your country, city, postal code, street address, building number, and other information needed to deliver your order.
  • Order information: Products purchased, selected sizes and colours, quantities, order history, and transaction details.
  • Account information: Your account credentials and preferences, where applicable.
  • Customer communications: Messages, inquiries, complaints, and other correspondence sent to our team.

Payment Information

Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the privacy and security practices of the relevant payment provider.

We do not typically store complete payment card details on our own servers. The payment information collected and processed may depend on the payment method you choose.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website, subject to applicable consent requirements and browser settings.

This information helps us maintain website functionality, improve performance, and understand how visitors use our online store.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To receive, process, and fulfil your orders.
  • To arrange payment processing, packaging, shipping, and delivery.
  • To send order confirmations, shipping updates, and delivery notifications.
  • To contact you if additional information is needed to complete your purchase.
  • To respond to questions, complaints, return requests, and other customer service inquiries.
  • To manage your account and provide a more convenient shopping experience.
  • To maintain website security and prevent fraudulent or unauthorized transactions.
  • To improve our products, website functionality, and customer experience.
  • To send promotional communications, new collection announcements, and special offers where permitted by law and, where required, with your consent.
  • To comply with applicable legal, accounting, tax, and regulatory obligations.

You may unsubscribe from marketing emails at any time by following the instructions included in the message or contacting us.

3. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to personal information is limited to authorized individuals and service providers who need it to perform their duties.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

If you create an account on our website, you are responsible for keeping your login credentials confidential. Please contact us if you suspect unauthorized access to your account.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our website, fulfil orders, provide services, or meet legal obligations. These parties may include:

  • Payment providers: To process payments, verify transactions, and prevent fraud.
  • Shipping and delivery companies: To deliver your purchases and communicate delivery updates.
  • Website hosting and technical providers: To maintain the website, manage accounts, and support online store functionality.
  • Analytics and marketing providers: To understand website usage and manage promotional activities, where applicable and subject to required consent.
  • Customer support providers: To help respond to inquiries and manage customer requests.
  • Government authorities and legal entities: Where disclosure is required by applicable law, regulation, or a valid legal request.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and support your shopping experience.

These technologies may be used to:

  • Keep products in your shopping cart.
  • Support account login and session management.
  • Remember your preferences and settings.
  • Help secure the website and detect suspicious activity.
  • Understand website traffic and visitor behaviour.
  • Support advertising and marketing activities, where applicable.

You can manage or delete cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies or similar technologies.

Please note that disabling certain necessary cookies may affect features such as your shopping cart, account access, or checkout process.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, delivery services, and social media platforms.

These third parties may collect or process your information according to their own privacy policies. Sondos Wear does not control the privacy practices of external websites and is not responsible for their independent handling of personal information.

We encourage you to review the privacy policy of any third-party service before providing your personal information.

7. International Data Transfers

Depending on where you live and which service providers support our website, your personal information may be processed or stored in a country other than your country of residence.

Where international transfers are subject to applicable data protection laws, we will take reasonable steps to ensure that the information receives an appropriate level of protection and that any required legal safeguards are in place.

8. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Maintaining transaction and accounting records.
  • Managing returns, refunds, complaints, and disputes.
  • Preventing fraud and protecting our legal rights.
  • Meeting applicable legal and regulatory requirements.

The retention period depends on the type of information, the reason it was collected, and any legal obligations that apply.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Request restrictions on certain types of processing.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on consent.
  • Request a copy of certain personal information in a portable format, where applicable.
  • Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us using the details provided in the Contact Us section.

We may request information to verify your identity before processing your request. Certain information may need to be retained where required by law or necessary to complete transactions, resolve disputes, or protect our legal rights.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

10. Children’s Privacy

Our website and products are intended for people who are legally able to make purchases under the laws applicable to them.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any updates will be published on this page along with the revised effective date.

We encourage you to review this page periodically to remain informed about how we handle your personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Sondos Wear handles your personal information, please contact us through our official support channels.

We will make reasonable efforts to review and respond to privacy-related inquiries within an appropriate timeframe.

Thank you for trusting Sondos Wear. We value your privacy and are committed to handling your personal information responsibly.