Refund and Returns Policy

Last Updated: October 29, 2026

Thank you for shopping at Sondos Wear.

We want you to feel confident when shopping with us. Please read our Return, Exchange and Refund Policy carefully before placing an order. This policy explains the conditions under which a product may be eligible for replacement, exchange, or refund.

The following terms apply to purchases made through the Sondos Wear website, subject to applicable consumer protection laws.

1. Interpretation and Definitions

Interpretation

The terms used in this policy have the meanings described below. These definitions apply whether the terms appear in the singular or plural.

Definitions

  • Sondos Wear: Referred to as “Sondos Wear”, “we”, “our”, or “us”.
  • Products: All items offered for sale through our website, including abayas and underdress abayas.
  • Order: A purchase request submitted by a customer through our website.
  • Website: The official Sondos Wear online store at [Insert Your Website URL].
  • Customer or You: Any individual who visits our website or purchases products from Sondos Wear.

2. Order Cancellation and Refund Policy

Please review your selected products, sizes, colours, quantities, and delivery details carefully before confirming your order.

Our standard policy is that confirmed orders cannot be cancelled, and returns or refunds are not accepted except where an exception applies under this policy or where required by applicable law.

However, if a product arrives damaged, defective, or significantly different from the product description, we will review your request and determine an appropriate resolution in accordance with this policy and applicable law.

Depending on the circumstances, the resolution may include a replacement, exchange, repair, or refund where applicable.

3. Conditions for Return or Exchange Requests

To help us review your request efficiently, please meet the following conditions wherever applicable:

  • Contact us within 24 hours of receiving your order to report any damage, defect, or incorrect item.
  • Provide your order number and the name or email address used when placing the order.
  • Submit clear photographs or videos showing the issue with the product.
  • Keep the product unused, unwashed, unaltered, and in its original condition, except where inspection is reasonably necessary to identify a defect.
  • Retain the original tags, packaging, and included accessories where possible.
  • Wait for our approval and return instructions before sending any product back.

We will review each request and inform you of the next steps. The 24-hour reporting period does not limit any rights that cannot legally be restricted under applicable consumer protection laws.

4. Products That May Not Be Eligible for Return or Exchange

Subject to applicable law, the following items may not be eligible for return or exchange when the product is not faulty or incorrectly supplied:

  • Products that have been worn, washed, stained, damaged, or altered after delivery.
  • Products with removed tags or missing accessories, where these are required for return eligibility.
  • Products made or customized according to specific customer requirements, where applicable law permits exclusion.
  • Products damaged through improper handling or use by the customer.
  • Products returned without prior authorization or without sufficient information to identify the order.

Sondos Wear reserves the right to assess the condition of returned products before approving a request, subject to applicable law.

5. Size and Colour Differences

Customers are responsible for reviewing the available size information and product details before placing an order.

Minor colour differences may occur due to lighting conditions, photography, and variations in screen settings. Such differences do not automatically constitute a product defect.

If you receive a size or colour different from the item you ordered, please contact us promptly so we can investigate and advise you on the available resolution.

If the correct item was supplied but the selected size does not fit as expected, an exchange may be considered subject to product availability and our applicable exchange terms.

6. How to Request a Return or Exchange

Please follow these steps if you believe your order qualifies for a return, exchange, or replacement.

Step 1: Contact Us

Contact our support team using the email address or WhatsApp number listed on our website. Include your order number and explain the reason for your request.

Step 2: Provide Evidence

Send clear photographs or videos of the product if it arrived damaged, defective, or different from the item ordered.

Step 3: Wait for Review

Our team will review the information and let you know whether the request is approved and what options are available.

Step 4: Follow Return Instructions

If a return is approved, we will provide the relevant instructions. Please do not send any product back before receiving confirmation from our team.

7. Return Shipping Costs

If a product is confirmed to have arrived damaged, defective, or incorrectly supplied, Sondos Wear will arrange or cover reasonable return shipping costs as required by applicable law and the agreed resolution.

For other approved exchanges, any applicable shipping charges will be communicated to the customer before the exchange is processed.

We will explain any return shipping arrangements before you send the product.

8. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.

Where a refund cannot be issued through the original payment method, we will contact you to discuss an appropriate alternative, subject to applicable law.

Nothing in this policy excludes any refund rights available to customers under applicable consumer protection laws.

9. Gifts and Promotional Purchases

Products purchased as gifts are subject to the same applicable return and exchange conditions outlined in this policy.

If a gift item arrives damaged, defective, or incorrectly supplied, the purchaser or recipient may contact us with the relevant order details so that we can review the request.

Products purchased during promotions or special offers remain subject to applicable consumer rights. Any additional exchange conditions for promotional purchases will be communicated before purchase and will not override mandatory legal rights.

10. Our Right to Review Requests

Sondos Wear may request additional information or evidence when necessary to assess a return, exchange, or refund request.

Requests may be declined where the product does not meet the applicable eligibility requirements, provided the decision is consistent with applicable law.

We aim to handle all requests fairly and communicate the outcome clearly.

11. Contact Us

If you have questions about this Return, Exchange and Refund Policy or need assistance with an order, please contact our support team.

When contacting us about an order, please include your order number to help us assist you more efficiently.

Thank you for choosing Sondos Wear. We appreciate your trust and are committed to providing a clear and helpful shopping experience.