Shipping and Delivery Policy

Effective Date: October 29, 2026

At Sondos Wear, we aim to process and deliver your orders with care and efficiency, ensuring a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Please read the following Shipping and Delivery Policy to understand our shipping fees, order processing times, estimated delivery periods, and delivery terms.

1. Domestic Shipping

Shipping Fee: To be added….

Estimated Delivery Time: 5-7 days

  • We deliver orders to eligible locations within our domestic shipping area.
  • Shipping fees and delivery times may vary depending on the delivery location and the shipping service selected at checkout.
  • Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Delivery estimates begin after your order has been confirmed and processed. Weekends and public holidays may affect delivery times.

2. International Shipping

Shipping Fee: To be added…

Estimated Delivery Time: 7 to 14 days

  • International shipping may be available to selected countries and regions.
  • Shipping charges and estimated delivery times depend on the destination, shipping provider, and order details.
  • Available shipping options and applicable charges will be displayed at checkout or communicated to you before your order is confirmed.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping fee unless explicitly stated and are the customer’s responsibility.

Customers are responsible for complying with the import regulations applicable in their destination country.

3. Peak Seasons and Special Offers

During busy shopping periods, holidays, seasonal promotions, and special offers, order processing and delivery may take longer than usual due to increased demand.

Sondos Wear will make reasonable efforts to process and dispatch orders as quickly as possible during these periods.

We appreciate your patience and understanding if your order takes longer than the estimated delivery time.

4. Order Processing

Orders are processed after the order details have been received and any required payment has been confirmed.

Before completing your purchase, please ensure that your selected products, sizes, colours, quantities, contact number, and delivery address are correct.

Our team may contact you by phone, email, or WhatsApp if additional information is required to process or deliver your order.

Failure to provide the requested information promptly may result in delays.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp, or another available communication channel, depending on the shipping service used.

If tracking is available, you can use the tracking number to check your shipment’s progress through the relevant shipping provider.

Please note that tracking information may take some time to become available or update after dispatch.

6. Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name of the recipient.
  • Valid mobile number and email address, where required.
  • Country, state or region, and city.
  • Street name, building number, apartment or house number, and postal code, where applicable.
  • Additional directions needed to complete the delivery.

Sondos Wear cannot guarantee successful or timely delivery if incorrect or incomplete information is provided or if the recipient cannot be contacted by the delivery provider.

7. Changes to Delivery Details

If you need to change your delivery address or contact information, please contact us as soon as possible after placing your order.

We will try to accommodate your request if the order has not yet been dispatched. However, changes cannot be guaranteed once the order has been handed over to the shipping provider.

Additional charges may apply if the shipping provider permits an address change after dispatch.

8. Delivery Delays

All delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including:

  • Public holidays and peak shopping seasons.
  • Delays caused by shipping providers.
  • Adverse weather conditions or unexpected disruptions.
  • Customs inspections and clearance procedures for international shipments.
  • Incorrect or incomplete delivery information.
  • The recipient being unavailable or unreachable.
  • Other unforeseen circumstances affecting transportation or delivery.

If your order is delayed, please contact us with your order number so we can assist you with the available tracking information.

9. Failed or Unsuccessful Deliveries

If a delivery cannot be completed because the recipient is unavailable, the contact details or address are incorrect, or the shipment is refused, the shipping provider may attempt redelivery or return the order to us, subject to its delivery procedures.

If a returned order needs to be shipped again, additional shipping or redelivery charges may apply.

Any applicable arrangements will be communicated to the customer before reshipping.

10. Receiving Your Order

Upon receiving your order, please check the package and products to ensure they match your purchase.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery, where possible, and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product and any visible damage, if applicable.

We will review your request in accordance with our Return and Refund Policy and applicable consumer protection laws.

Please do not dispose of the original packaging until your concern has been reviewed, as it may be required for verification.

11. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact the Sondos Wear team through our official customer support channels.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

At Sondos Wear, we appreciate your trust and look forward to making your shopping experience as smooth and enjoyable as possible.